FEES AND PAYMENTS: Subscriber agrees to pay all applicable fees for Services in effect at the time of sign-up registration and/or renewal, subject to these Terms. Subscriber agrees to update and keep current all of Subscriber’s billing information, email and all other contact information. It is the Subscriber’s responsibility to verify that the information submitted is accurate to insure proper billing and continuity of services. vincegrass.com may use Merchant Updater Services to receive updated billing information from participating providers.

Automatic Renewal of Hosting Account: As a courtesy and not as an obligation (contractual or otherwise), fifteen (15) days prior to the expiration of Subscriber’s Hosting Account or Domain(s) vincegrass.com will automatically renew Subscriber’s Hosting Account, for the same duration initially selected, at the then current, non-promotional rate, by charging the applicable fee to Subscriber’s current method of payment on file. The domain registration voucher is only applicable as long as the Subscriber maintains a qualifying hosting plan.

Automatic Renewal of Domain(s): As a courtesy and not as an obligation (contractual or otherwise), fifteen (15) days prior to the expiration of Subscriber’s domain, if registered with vincegrass.com (or one of its Affiliates), or if transferred to and registered with vincegrass.com (or one of its Affiliates), vincegrass.com will automatically renew Subscriber’s domain, by charging the applicable fee to Subscriber’s current method of payment on file. Subscriber acknowledges and confirms that the obligation to renew his/her/its Domain(s) is solely and exclusively the responsibility of the Subscriber, and is not the obligation (contractual or otherwise) of vincegrass.com. Subscriber hereby releases vincegrass.com from any and all liability for failure for any reason to renew said Account or said Domain(s). Subscriber acknowledges that there may be many reasons why vincegrass.com is unable to renew said Account or Domain, including but not limited to inability of vincegrass.com, for any reason, to bill said renewal to Subscriber’s method of payment on file, to contact or otherwise get response from Subscriber at the email address on file, or otherwise. Subscriber acknowledges that said Hosting Account and/or Domain, if not renewed, for whatever reason, will expire on the Account or Domain Expiration Date, as applicable. In the event that a Domain expires, vincegrass.com will hold the expired Domain for up to 30 days as a courtesy and not as an obligation (contractual or otherwise). 30 days after expiration, the Domain will be placed in Redemption. During the Redemption period the Domain will be inaccessible and unable to be registered elsewhere. In order to bring a Domain out of Redemption, Subscriber must pay a Redemption Fee, as well as a Renewal Fee for the current year. Domain registration vouchers cannot be applied toward the cost of Redemption. If the Domain is not redeemed within 74 days of expiration, it will be set to Pending Delete status by the domain registry. After the Pending Delete status expires, the Domain will be released for registration. During the Pending Delete period, the Domain will be inaccessible and unrecoverable.

Cancellation of Automatic Renewal of Account or Domain:Subscriber agrees to notify vincegrass.com of Subscriber’s intent to cancel automatic renewal at least sixteen (16) business days prior to the account or domain expiration date, by directing Automatic Account Renewal Cancellation Notification and/or Automatic Domain Renewal Cancellation Notification to vincegrass.com, as applicable, by sending same via email or phone. This request must include verification of ownership of the hosting account and/or domain(s), as determined by vincegrass.com.

Non Refundable Fees: Fees paid by Subscriber in connection with the purchase of SSL certificates, domain privacy, and domain names are non-refundable.

Cancellations After 30 Days: Subscriber may cancel his/her/its Services at any time, before or after automatic account renewal. There will not be any refund given for the amount already paid.

Notice of Cancellation: Subscriber agrees to direct all cancellation requests to vincegrass.com via via email or phone. The cancellation request must include verification of ownership of the hosting account and/or domain(s), as determined by vincegrass.com. Subscriber must also confirm to vincegrass.com that all emails, files, and databases are preserved and backed up somewhere other than vincegrass.com server space.

30 Days Money back policy: We provide 30 days unconditional money back guarantee for our web hosting service.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
• Bank Wire Transfers
• Western Union Payments
• Cheques
• Money orders

There are no refunds on domain registration, domain related other services, administrative fees and installation fees.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.